Returns & Exchanges

Isla Rosa Swimwear reserves the right to refuse the package and/or return to sender should the merchandise not meet these requirements. Please contact customer service if you have any questions before you send in for refund/exchange.

 

What is offered?

We offer a 14 day window for exchanges. Refunds are offered in the form of store credits valid for life. However, all purchases made from the usage of a sale coupon are not eligible for return and as such are considered final sale. 

 

What are the requirements to be eligible for exchanges and refunds?

• Merchandise must be unwashed, undamaged and unused.
• Merchandise must be free of make-up, deodorant, or any other stains.
• Merchandise must have the sanitary sticker & must be in original packaging.
• The package must be shipped back to us within (14) days of delivery.
  
  Please note
  
  
• Shipping, handling & customs charges are non-refundable. Similarly, we cannot reimburse your shipping charges for returns/exchanges.
• The same packing slip you received in your package should be put back in. If you don't see one, please contact us before you begin the process.
• Returns/exchanges are processed within 5 business days.
• You will be notified via email once your return/exchange has processed.
• If the item requested for exchange is unavailable, we will work with you to find another option, or refund the product amount.

 

Return/Exchange Process

Step 1

Read Return & Exchange Policy (above) in its entirety to be sure your merchandise is returnable. 

Step 2

Go to the contact page and submit your information explaining that you would like to return / exchange your order and your reasoning. Here's what we would like to see:

1. Are you requesting a refund or exchange?
2. If you purchased more than one item, are you requesting it for one item or all of them?
3. If you choose to request an exchange, which item are you sending back and which item would you like us to send to you in exchange and size and colour?

We will then get back to you with an answer within 24 hours (monday to friday) of receiving your email to make sure we have the desired exchange in stock.

Safely package and ship the merchandise within fourteen (14) days of receiving your shipment to:

Isla Rosa Swimwear
1282 Weston Road, Suite 305
Toronto, ON
M6M 4W5 Canada

VERY IMPORTANT: Please include the packing slip so we know who is sending the package back / what your order number is etc. Without the packing slip no orders can be returned / exchanged.

We strongly recommend that you obtain tracking or delivery confirmation for your package.  Isla Rosa Swimwear is not responsible for lost or misdirected returns and exchanges.

Step 3

Once the return/exchange safely arrives at our facility, we will inspect the item(s) condition. Please allow 7-10 business days for your return/exchange to be processed. 

 

Authenticity & Warranty

Isla Rosa Swimwear only carries merchandise that is authentic, first-run, and purchased directly from this website.  Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects.  If within the first thirty days, such a problem has been identified with your merchandise please contact us with a picture and description of the defect. Damaged Items should be reported to customer service immediately (before returning package) to ensure your refund or exchange is properly processed.

 

By placing an order on islarosaswim.com, Customer accepts all terms of this Return/Exchange Policy.